Singularity Edge
WhatsApp automation with AI

Automate WhatsApp Business with AI: sell, support and manage orders without tying up your team.

We build AI agents connected to WhatsApp Business through n8n that query your inventory, manage orders, sync your CRM/ERP and resolve technical support in real time — around the clock, with no manual copying errors and no customers left waiting.

  • Answers in seconds, 24/7, with nobody on call.
  • Connected to your real stock, pricing and orders — not generic replies.
  • Integrated with your existing CRM/ERP, with no system migration.
  • Deployed and monitored by engineers, not an off-the-shelf "template bot".
SE
Singularity Edge Agent● Conectado a ERP & n8n
API Oficial Meta

Hi, do you have item #8920 in black, and can you ship it to Madrid today?

11:42 AM
⚡ Querying the ERP in real time...

Hi! Yes, we have 14 units in the central warehouse. If you confirm your order before 2pm, it is delivered tomorrow in Madrid.

Would you like me to generate a direct payment link, or shall I reserve it?

11:42 AM · Answered in 0.4s

Generate the link and put it under Clínica Dental Madrid.

11:43 AM
⚙ Logged in CRM & Stripe link generated

Done! I have logged the reservation in the CRM under Clínica Dental Madrid. You can complete secure payment here: stripe.com/pay/inv_9821

11:43 AM · Synced to HubSpot
The friction you have today

If your WhatsApp Business is still handled by a person, this will sound familiar:

01 · Caught outside working hours

Comerciales contestando a altas horas

A salesperson checking their phone at 11pm because a customer messaged and it has to be answered now, before they go looking at a competitor.

02 · Copiado manual repetitivo

Copying and pasting ERP data by hand

Repeated questions about price, stock or order status that someone on your team answers by hand, over and over, copying data out of the ERP.

03 · Opportunities leaking away

Leads that buy somewhere else over the weekend

Leads who message at 8pm on a Friday and get a reply at 10am on Monday. By then they have already hired a faster supplier.

04 · Handover errors

Complaints caused by human error

Handover errors: a salesperson notes an order down wrong, or forgets to pass the detail into the system, generating complaints weeks later.

Every one of these situations has a real cost: hours of repetitive work, lost sales opportunities and human errors that damage the customer experience. None of them needs more staff — they need automate the flow, not the goodwill of whoever is handling it by hand.

Engineering with n8n and AI

An AI agent that does not just "reply" — one that acts inside your systems.

We do not build a chatbot with pre-written replies, or an assistant that answers in generalities. We design and implement AI agents with tools connected directly to your business systems, orchestrated with n8n and deployed on the WhatsApp Business API.

Query the database and stock

Replies with availability and pricing accurate to the second — not a static price list that goes out of date.

Check order status

Connects straight to your ERP or management system, so nobody on the team has to look it up by hand.

Crear o modificar pedidos

Lets changes be made inside the WhatsApp conversation itself, reflected instantly in your system.

Escalate to a person when appropriate

Recognises when a case needs a human (complaints or exceptions) and hands the conversation over with all the context gathered.

Separate flows by use case

Sales, technical support and internal communication run as separate agents, each with the right tools and tone.

Autonomous meeting scheduling

The agent checks the team's availability and books the appointment directly in Google Calendar or Outlook.

Live deployments

WhatsApp agents we have already built and deployed

🛒

Sales agent with catalogue and stock lookup

We connect the agent directly to your product database. When a customer asks about availability, price or variants, the agent queries the live system and answers with exact data.

Typical result: A sharp reduction in sales response time and the elimination of inventory errors.
📦

Order-tracking agent connected to the ERP

The customer writes "where is my order?" and the agent queries the ERP in real time, identifies the order by phone number and replies with the exact status (being prepared, shipped, delivered).

Typical result: Removes one of the most repetitive customer service tickets.
🔁

Two-way CRM / ERP synchronisation

An order confirmed over WhatsApp is logged automatically in the ERP; a lead qualified by the agent is created automatically as an opportunity in the CRM with all the context attached.

Typical result: Cero copiado manual y cero doble entrada de datos.
👥

Internal WhatsApp for sales teams

Your sales team queries the agent over WhatsApp (available stock, customer terms, purchase history) without having to open the ERP on a computer during a client visit.

Typical result: Instant answers for the salesperson out on the road.
🎧

First-line technical support agent

Handles the volume of repetitive tickets (basic setup, frequent questions, incident status) by consulting documentation, and escalates to a person when the case calls for it.

Typical result: Filters out most repetitive support enquiries.
💬

Sales and lead qualification agent

Talks to anyone getting in touch for the first time, asks the qualifying questions (budget, timeline, need) and passes only purchase-ready leads to the sales team.

Typical result: Tu equipo comercial se enfoca al 100% en cerrar ventas reales.
How we work

From the first call to a live agent

01

Assessment and process mapping (free)

We analyse your current operation: which questions your WhatsApp receives over and over, which systems you use (CRM, ERP, inventory) and where the real bottleneck is.

02

Designing the flow and the agent's tools

We define exactly what the agent can query, modify and decide, and in which cases it must escalate to a person. It is documented before a single line of code is written.

03

Technical integration (n8n + WhatsApp Business API + your systems)

We build the automation flows in n8n, connect the official WhatsApp Business API and develop secure integrations with your database, CRM or ERP.

04

Training on your real information

The agent is configured with the specific context of your business: catalogue, brand tone, returns policy and the questions you genuinely get asked.

05

Pruebas controladas

We test the agent against real cases before exposing it to customers, including edge cases, to ensure safe and consistent responses.

06

Launch and monitoring

We deploy to production with active monitoring. We review real conversations during the first weeks to refine responses and extend capabilities.

07

Ongoing maintenance and evolution

We adjust the agent as your catalogue, your processes or your conversation volume change, continuously extending its tools.

Preguntas frecuentes

Dudas habituales about automating WhatsApp with AI

Not necessarily. If you already have one, we connect it directly. If not, we can recommend and implement a lightweight solution suited to your size, or start with an agent that handles conversations and orders independently, without relying on an external system.

It is an AI agent built on advanced language models (OpenAI, Claude, Gemini), not a tree of pre-written replies. It understands natural language, holds the context of the conversation and decides what action to take (check stock, create an order, escalate to a person) based on what the customer actually needs.

Yes. We work with Meta's official WhatsApp Business API, which lets you migrate your current number while keeping its verification history, without the account-blocking risk that comes with unofficial solutions.

The agent is designed to recognise its limits: when it detects an ambiguous, sensitive or out-of-scope case, it automatically escalates the conversation to someone on the team, passing on all the context gathered so nobody has to start from scratch.

It depends on the complexity of the integrations required. An agent connected to an existing system (a standard CRM/ERP) is usually live within a few weeks of the initial assessment. We give you a specific timeframe after the first call.

The cost depends on the number of integrations, the complexity of your business rules and the expected conversation volume. We work with fixed proposals after the free initial assessment, with no surprises or hidden fees.

Yes. Integrations are built with controlled access and secure credentials, without exposing sensitive data to the AI model beyond what is strictly needed to resolve each query. We can adapt the architecture to your compliance requirements (GDPR in Spain, data protection regulations in Colombia, Mexico and Argentina).

Let's talk about your
next project.

No sales pitch. A direct conversation about how automation and web development can transform your operation in the age of AI.

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