Singularity Edge
Corporate Artificial Intelligence

AI agents connected autonomously to your business systems.

We design and implement intelligent agents built on LLMs (OpenAI, Claude, Gemini) with secure access to your CRM, ERP, IoT locks and databases, to automate sales, support and lead qualification.

Beyond the chatbot

An AI agent does not replies— it acts.

The difference is not cosmetic. A chatbot follows a closed decision tree: if the question was not anticipated, it stalls or hands over to a person. An AI agent understands natural language, holds the context of the entire conversation and decides autonomously what to do — query a system, perform an action, escalate only when it genuinely matters.

Traditional chatbot

A closed script, with no access to your systems

It replies with buttons and pre-written phrases. If the customer goes off script, it does not grasp the intent and cannot check anything in real time — it just repeats the options or hands over to a human.

AI agent (Singularity Edge)

A real conversation, connected to your operation

It understands the intent however it is phrased, queries your CRM/ERP/inventory in real time and performs the action — booking, charging, verifying, escalating — without depending on a tree of options.

Technical architecture

How we build an AI agent under the hood

It is neither magic nor a black box: every agent is built on three concrete layers you can audit at any time.

01

The language model

OpenAI, Anthropic Claude or Google Gemini — we choose on cost, latency and reasoning quality for your case, not on preference. This is the layer that understands the customer's intent.

02

The n8n orchestration

The flow that decides what to do with each detected intent: which system to query, which action to perform and when to escalate to a person. This is where the business rules live.

03

The secure integrations

Connections with dedicated credentials and controlled access to your CRM, ERP, WhatsApp Business API or IoT locks — each with permissions limited to its exact function.

Frequently asked questions

Questions asked about AI agents for business

A traditional chatbot follows a predefined decision tree and can only answer within that script. An AI agent understands natural language, holds the context of the whole conversation and decides autonomously what action to take — query your CRM, check stock, open an access point, generate a payment link — based on what the customer actually needs at that moment, not on a fixed flow.

It depends on the use case: we assess cost, latency, reasoning quality and language before choosing. In most deployments we combine OpenAI or Anthropic Claude for the customer conversation, and sometimes Gemini for specific analysis tasks. We are not tied to a single provider — the goal is the result, not the model's brand.

It depends on the number of integrations (CRM, ERP, payment gateway, in-house systems), the complexity of the business rules and the expected conversation volume. We do not work with generic flat rates: in the free initial technical assessment we give you a fixed, realistic quote for your specific case.

Yes, provided it is implemented with the right verifications. Every integration is built with specific credentials and controlled access — the agent can only read or modify exactly what its function requires, never full access to your systems. Sensitive actions are always logged for audit.

Yes, it is common. Many clients start with a single agent focused on the biggest point of friction (usually lead qualification or 24/7 service) and add further functions on the same WhatsApp + n8n architecture as they see results, without duplicating infrastructure.

It depends on the complexity of the integrations required and the number of business rules to define. An agent connected to standard systems (CRM, e-commerce platforms, WhatsApp Business) is usually live within a few weeks of the initial assessment.

Let's talk about your
next project.

No sales pitch. A direct conversation about how automation and web development can transform your operation in the age of AI.

Support across Spain, LATAM and the USA

Spain · Colombia · Latam · USA
A direct reply and assessment in under 24 hours.

We respect your privacy. Your details will only be used to handle your enquiry.